PAYMENTS AND RESERVATIONS POLICY BENARRIVATI ITALY LLC

PRICES

a.    All prices are quoted in local currency “Euro” and converted to US Dollars at the time of the quote.

b.    Prices can change without notice upon availability and according to market conditions.

RESERVATIONS SERVICES

a.    Reservations are subject to availability at the moment of request;

b.    If Benarrivati Italy LLC is able to provide the service, it will then produce a confirmation of the details regarding the booking by email;

c.    If Benarrivati Italy LLC is unable to provide the service a cancellation of the booking request will be sent by email;

d.    Where two or more people are included on the same booking, the person purchasing the booking shall be deemed to do so on the basis that he/she acts as an agent for both or all members of the party and accepts these bookings conditions on behalf of each member of the party;

GENERAL CONDITIONS AND PAYMENTS

a.    At the time of booking, Benarrivati Italy LLC asks for a deposit fee and a guaranteed credit card. Benarrivati Italy LLC may stipulate the percentage of the deposit according to services hired;

b.    We make reservations and purchase tickets only upon payment of the deposit fee;

c.    Total trip cost or balance should be paid up to 30 days prior to arrival;

d.    Payments can be made in USD by wire transfers, check, PayPal or credit card (no fees) and bitcoins (dynamic exchange rate)

e.    We also accept payments Euro by wire (no fees);

f.      For payments in Euro with a credit card, there is a credit card fee of 3.5% of total amount;

g.    Bookings are subject to cancellation if deposit/payments are not received within the periods stated above and cancellation fees will be imposed as set forth below;

h.    Benarrivati Italy LLC reserves it is right to charge a planning fee after 5th alteration on the itinerary in the amount of EUR 150 per change. In case there is a charge, the amount paid by the client can be used towards the trip cost;

i.      Any changes to the itinerary made while on location in Italy will be charged and paid there and then to Benarrivati Italy LLC through the credit card on file;

j.      Benarrivati Italy LLC reserves it is right to charge a fee of EUR 250 for last minute changes;

k.    Due to extraordinary or unforeseen circumstances, hotel accommodation, sightseeing, cooking classes, wine tours, guided tours, transfers, are subject to change. Benarrivati Italy LLC reserve the right, to alter or omit any part of the itinerary, to substitute hotels or tours leaders or means of transportation or location for cooking classes and wine tours, without allowance of refund;

CANCELATION POLICY

a.    All deposits collected by the time of booking are non-refundable;

In the case of a cancellation for services already confirmed and paid by the client Benarrivati Italy LLC will apply the following penalties (the percentages below are percentages of the entire cost of travel arrangements made through Benarrivati Italy LLC, not the amount paid to date): Up to 30 days prior to date of the first service – 100% refund of total trip cost minus the non-refundable deposit. Between 29 and 15 days to service – 70% refund of total trip cost minus the non-refundable deposit. 15 days or less days prior to service – No refund.

b.    Request of refunds should be made by email to us@benarrivati.com and will be processed in around 30 days from request. The refund amount will be sent minus banks and credit card fees incurred;

c.    Refunds are not made for any missed services, unused sightseeing trips or meals;

d.    Benarrivati Italy LLC refunds the total amount paid for boats in case of unfavorable weather conditions for navigation upon notice from the captain on board;

HOTELS BOOKING

a.    Benarrivati Italy LLC guarantee availability and rates upon reservation made and confirmed by the Hotel;

b.    City Tax is not included;

c.    In case of cancellation, Benarrivati Italy LLC will comply with and apply the hotel’s policy minus any non-refundable deposit collected;

CONCIERGE AND SUPPORT SERVICES

a.    Our emergency support team is available 24/7 in several languages;

b.    For concierge services that include: restaurant reservations, store recommendations or any type of basic and special needs assistance, Benarrivati Italy LLC reserves its right to charge a one-time fee of EUR 250 during the entire stay in Italian territory if necessary;

TRANSFER AND DRIVER SERVICES

a.    Airport transfers include a one-hour waiting time. In case of delays or canceled flights passengers must call to our emergencies number immediately. In case not previously informed the hourly rate will be applied. Please note you may have to book a new transfer to get to your destination;

b.    Transfer to/from Train Station and others include 30 minutes waiting time. Up to 30 minutes our hourly rate will be applied;

c.    In case that passengers do not find the driver at the designated meeting point, passengers must call to our emergencies number immediately as failure to do so results in non-eligibility for a refund;

d.    It is the client’s responsibility to inform previously the total number of luggage for the transfer services – in case of excess luggage, extra charges will be applied;

e.    Please advise at the time of booking if there are children needing a car seat upon special request. Infant seats are available;

f.      Benarrivati Italy LLC reserves the right (and delegates to the drivers the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behavior is considered to pose a threat to the driver, the vehicle or the other passenger(s);

g.    Passengers are not allowed to take into our vehicles any alcoholic drinks for the purpose of consuming them, or to drink such drinks on our vehicles;

h.    Smoking is not allowed in the vehicles;

i.      Benarrivati Italy LLC will use every reasonable means to ensure that the vehicle(s) arrives on time to begin the period of hire and that it reaches its destination on time, but we will not incur any liability whatsoever in the event of any delay due to causes beyond its control;

j.      Our vehicles are fully insured for passenger and third-party claims, as required under Italian law. However, whilst every care is always taken, customers ‘property is carried entirely at their own risk and no responsibility can be accepted for loss or damage; Customers are therefore advised to check their own travel insurance;

k.    Benarrivati Italy LLC will endeavor to carry the passenger with the minimum discomfort and inconvenience to his/her destination shown on the confirmation document. However, circumstances beyond our control may prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control:

·       Accidents causing delays to the vehicle;

·       Restricted vehicular access;

·       Exception or severe weather conditions;

·       Compliance with request of the police;

·       Deaths and accidents on the road;

·       Vandalism and terrorism;

·       Unforeseen traffic delays;

·       Problems caused by other customers;

·       The vehicle being held or delayed by a police officer or government official;

·       Other circumstances affecting passenger safety;

l.      If Benarrivati Italy fail for any reason within our control to deliver passengers to their confirmed destination, Benarrivati Italy LLC will provide suitable transport such as another coach, train, private car, taxi, etc. Any reimbursement made by Benarrivati Italy LLC for the costs of an alternative means of transport incurred by the passenger to get to their ticketed destination shall be no more than the cost of getting to that destination by taxi; 

GUARANTEE CREDIT CARD

a.    The guaranteed credit card will be used on overtime waiting of services: driver, guide, boat and experiences;

b.    Any extra services contracted will be confirmed upon immediate payment with the guaranteed credit card;

c.    All charges will be notified in advance;

FINAL DOCUMENTS REVIEW. While Benarrivati Italy takes the utmost care in making sure the information on your itinerary and travel vouchers (collectively, “Final Documents”) is complete and accurate, it is your responsibility to carefully read and review the final documents upon receipt. Failure to contact us in time to allow for the correction and re-sending of the final documents could result in the loss or cancellation of your reservation, tickets or services listed on the documents for which Benarrivati Italy will not be responsible. In such a case, no refunds will be possible.

EMERGENCIES

We recommend that all clients buy a trip insurance of their choice. For emergencies while in Italy our local support team can assist clients in arranging travel related services only but not related to medical emergencies. If a medical assistance is needed please make sure to contact the local authorities on the numbers below:

 

Emergency numbers in Italy

If you find yourself in serious difficulty and need help, the single number to call for emergencies in Italy is 112. This is a free number to dial without any prefix: the operator will put you in touch with the most appropriate authority or service.

For needs limited to specific areas, you can call the following numbers:

·       State Police: 113 (accidents, thefts, etc.).

·       Fire brigade: 115 (fires, weather emergencies).

·       Urgent and emergency medical attention: 118 (health-related needs). This number is also relevant for mountain or cave rescue.

·       Roadside Assistance: at all hours of the day for motorists in emergency, assistance is provided by the Automobile Club d’Italia (ACI), a federation of 106 provincial Automobile Clubs, which represents and protects the interests of Italian motoring. You can contact them on 803.116 or visit the official ACI website.

·       Forest ranger: 1515

·       Travel information: 1518

·       Sea rescue: 1530

 

 

EXTENUATING CIRCUMSTANCES

a.    Benarrivati Italy LCC declares itself flexible for travel cancellations for reasons of major causes, such as: pandemics, tsunamis, earthquakes, wars, deaths and others.

b.    Benarrivati Italy LLC reserve its right to change our cancellation policy for extenuating circumstances cancellation requests according to current rules at the time of cancellation request.

c.    All non-refundable deposits may be placed towards future travel for up to 2 years of date of original travel;

d.    Benarrivati Italy LLC does not guarantee refunds of reserved Hotels.

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